More Than Just Repairs, It's About Trust
Discover the story behind TriTex Services, our commitment to quality, and why we believe in building relationships, not just fixing machines.
Our Journey to Better Service
TriTex Services was founded by Larry, Dale, and Justin, who collectively dedicated over 40 years to a large "big box" forklift repair company. While they witnessed growth, they also observed a decline in customer satisfaction and genuine responsiveness. Service became slower, communication became harder, and customers were often routed through automated systems instead of connecting with someone who understood their needs.
Back to the Roots of True Service
The owners started TriTex Services to re-establish what service should truly be: fast response times, clear communication, and real people answering the phone. From day one, TriTex made a simple commitment: profits will never come before people. They built the company around showing up, following through, and staying connected to customers in the way service businesses used to operate.
Experience certainty with TriTex Services
When customers choose TriTex Services, we want them to feel one thing above all: certainty. They should feel confident that they have a team they can depend on. We strive for a foundational relationship, not a transactional one. You should know your technician by name, trust the work being done, and feel confident that when your equipment is repaired, it will perform as it should, without a shadow of a doubt.
"When you call TriTex, it shouldn’t feel like starting over with a stranger or fighting through a system. It should feel familiar. A real person. A known voice. A team that knows your operation and shows up when it matters."
-Larry Perryman